Today, businesses face unrelenting rates of change. Finding, and keeping, a competitive edge is critical. This requires a deep understanding of what your customers truly value, followed by the capability to design and execute on business processes that will deliver that, every time, cost-effectively, and then continuously improving on today’s best practice. World-class companies succeed by employing one or more Business Improvement philosophies and approaches.
If you see opportunity here, whether for your business or to boost your own skills in this space, then read on!
Business Improvement (BI) is a strategic approach to recognising and eliminating defects and wasteful activities that absorb valuable resources, yet produce no value for customers. BI applies a systematic methodology to identify critical areas for improvement, gear your organisation’s culture for change and growth, and introduce competitive capabilities to enhance productivity and performance. These focused efforts can lead to both continuous and breakthrough improvements for your company. BI encompasses a wide range of complementary approaches and may appear in other guises, such as Continuous Improvement, Operational Excellence, Focused Improvement, World-Class Operations or World-Class Manufacturing.
Lean Six Sigma uses the DMAIC framework for structured problem-solving and process optimisation.