Customer Experience Management
Create the best experience for your customers
Learn to see through the eyes of your customers to find opportunities to create moments of magic
Customer Experience has been identified as the next competitive battleground. In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands of other people, one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your competitors.
We are involved in our own personal customer experiences daily. The way in which we are treated and the ease of doing business are key influences for us when recommending a company or making a repeat purchase. Our Customer Experience Management programme will help you to look at your business processes from your customers’ perspective, identify problematic areas using Customer Experience measures and enable you to enhance your customers’ experience by placing them at the core of your business.
Choose the approach that best suits your organisation’s needs:
Virtual Instructor-Led Training (VILT) and On-site group training are both highly effective solutions if you have a group of learners to certify.
Self-paced online training is a great solution for you as an Individual wanting to achieve your certification, or for organisations wanting to train team members at their own time and pace.
Blended learning options available on request. Choose what works best for your group.
Requires a minimum of 8 participants
Require a minimum of 8 participants
Tailored for Individuals
Price: R1,599 (incl.VAT)
Identify your customers as well as understand their needs within your organisation.
Experience how easy it is to use our online portal.