Why Customer Experience is harder than you think – even though you know it’s vital for your business.
In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local
In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local
Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th
Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on
PCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map) “One picture is worth a thousand words” Process mapping is a workflow
Training Leadership Consulting’s founders, Rick and Debbie McCarthy, have re-located to Boulder, Colorado. Debbie continues to be involved in the business and shares new global
Kata – A simple exercise to teach scientific thinking developed by best-selling author Mike Rother Kata in the classroom (KiC) is a 50 minute hands
In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like
In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by
SUSTAINING A CONTINUOUS IMPROVEMENT CULTURE In this interactive session, Debbie will share her experience sustaining a continuous improvement culture and managing change in your business.
By Rick McCarthy – MD Training Leadership Consulting Do you know your company’s purpose? Many executives think that a company’s purpose is simply to maximise
The Pietermaritzburg Chamber of Business (PCB) in Partnership with Training Leadership Consulting (TLC), powered by Vodacom and supported by The Witness, announce the 2015 KZN
LEAN FORUM – 5 May 2015 Topic: The 8 Wastes Waste is any step or resource allocation that delivers zero value for your customer. An easy
