News and Articles

Getting to Know….

Meet Lungile, our TLC Global bursary student for 2017. We are proud to introduce Lungile Zuma as our TLC Global bursary student for 2017. Lungile

The CEO ABC Q and A with Tanya Hulse

As published in the July issue of Skyways Magazine The CEO ABC Q&A A: 1. Added Value: What do you do for fun? a. My

Why Customer Experience is harder than you think – even though you know it’s vital for your business.

In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local

Support your B-BBEE strategy with our Internship

Training Leadership Consulting (TLC) in partnership with Delight Consulting invites you to join our Customer Experience Management (CEM) Internship programme starting on the 20th

“5S a Gateway to Lean” PCB Lean forum 16 May 2017

Join us at our next PCB Lean forum and learn about 5S through an interactive activity, followed by a practical example that includes tips on

Learn how to create a process map at the PCB Lean forum 7 March 2017

PCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map) “One picture is worth a thousand words” Process mapping is a workflow

A warm welcome to our new MD, Tanya Hulse

Training Leadership Consulting’s founders, Rick and Debbie McCarthy, have re-located to Boulder, Colorado. Debbie continues to be involved in the business and shares new global

Toyota Kata in the Classroom – PCB Lean Forum

Kata – A simple exercise to teach scientific thinking developed by best-selling author Mike Rother Kata in the classroom (KiC) is a 50 minute hands

Education is one of the most critical industries in this new age

In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like

How to maximise your impact and minimise your B-BBEE spend with Lean and Kaizen internships

In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by

PCB Lean Forum

SUSTAINING A CONTINUOUS IMPROVEMENT CULTURE In this interactive session, Debbie will share her experience sustaining a continuous improvement culture and managing change in your business.

Develop a Purpose-Led Culture

By Rick McCarthy – MD Training Leadership Consulting Do you know your company’s purpose? Many executives think that a company’s purpose is simply to maximise

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