Why Customer Experience is harder than you think – even though you know it’s vital for your business.
In the last few months, I seem to have become something of a magnet for poor customer experience. And this isn’t just from the local
PCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map) “One picture is worth a thousand words” Process mapping is a workflow
In today’s world we face unprecedented change. Information is now doubling in hours, customers are mobile, informed and demanding of the best service. Industries like
In a tight market place it’s all about improving your competitive advantage. Learn how to apply Lean principles in order to establish your competitive advantage, by