pcb-logoPCB LEAN FORUM ~ 7 March 2017 (How to Create a Process Map)

“One picture is worth a thousand words”

Process mapping is a workflow diagram that enables you to analyse ‘as-is’ business processes and procedures. It helps you to identify and document processes, recognise inefficiencies and performance gaps so you can create the ‘to-be’ streamlined future state.  This is a Lean tool used to standardise and stabilise business processes which can be measured and managed for productivity improvement. Here’s how to create a process map…


1. Identify process steps, decisions and documents required in your process

2. Determine process users and assign process steps in swim lanes

3. Conduct a value/non-value add analysis (what is your customer willing to pay for?)

Join us for a fun practical session at the next Lean Forum.


Martin Ost

Lean Consultant, Training Leadership Consulting (TLC)

DATE:  7 March 2017

TIME:  17:00 pm

VENUE:  Chamber House, Royal Showgrounds

About Martin:

Martin Ost is a Lean Coach and Consultant with TLC. He works with both shop-floor and management in the deployment of Lean, applying problem solving methodologies to identify root causes, implementing sustainable solutions and conducting training on business improvement concepts. Martin previously worked for Toyota South Africa Motors with various local and Japanese master trainers. He is originally from Germany and has lived in South Africa for 19 years.

To Book your seat email: info@pcb.org.za