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Interpersonal Skills

Identify ways creating a powerful introduction and become that charismatic person that just has a way with others.

6-8 hours study time, 4 weeks online access

 

This course will help you develop the necessary people skills to improve both your verbal and non-verbal communication skills. Includes negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will learn how to:

  • Recognise ways to improve the verbal skills of asking questions and communicating with power.
  • Express yourself successfully when communicating with others in a non-verbal manner.
  • Define what non-verbal communication is and how it can enhance interpersonal relationships.
Have any questions? Contact Us

Training Delivery Modes

Choose the approach that best suits you or your organisation.

Self-paced online training is a great solution for you as an Individual wanting to achieve your certification.

For organisations wanting to train team members we offer a group enrolment for self-paced online training or 1 – 2 day workshop as onsite-group or Virtual Instructor-Led Training.

classroom training

Group On-site Training

Require a minimum of 8 participants

  • 1 Day Workshop On-site Training
  • 4 weeks access to the online Business Writing course

Blended learning options available on request. Choose what works best for your group.

Contact us for a quote
VILT

Virtual Instructor-Led Training (VILT)

Require a minimum of 8 participants

  • 1 Day Workshop VILT Training via ZOOM/MS Teams
  • 4 weeks access to the online Business Writing course

Blended learning options available on request. Choose what works best for your group.

Contact us for a quote

Self-Paced Online Training

Tailored for Individuals

  • 4 weeks online access
Enrol today
About this course
What's included
Course content
Requirements
Exam & Certification
Why choose us
About this course

Key Outcomes:

  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Recognise how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Explain how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
What's included

example of course material
Example of Training eBook

Example of Templates

TLC Example_Quick-Reference-Sheet
Example of Quick Reference Sheet

Example of TLC's Online Exam
Example of Online Exam

Interpersonal Skills Administration and Learner Support

    • Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
    • For groups, we also provide regular progress reports to designated line managers and HR managers.
    • Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
  • International Certification
    • We are accredited with the IACET. On successful completion, learners receive a formal certificate confirming all details of their achievement.
Course content

Lesson One: Getting Started
•Workshop Objectives
Lesson Two: Verbal communication skills
•Listening and Hearing: They Aren’t the Same Thing
•Asking questions
•Communicating with power
Lesson Three: Non-verbal communication skills
•Body language
•The signals you send to others
•It’s not what you say its how you say it
Lesson Four: Making small talk
•Starting a conversation
•The 4 levels of a conversation
Lesson Five: Moving the Conversation Along
•Asking for examples
•Using repetition
Lesson Six: Remembering Names
•Creating a powerful introduction
•Using Mnemonics
•uh-oh I have forgotten your name

Lesson Seven: Influencing Skills
•Seeing the Other Side
•Building a bridge
Lesson Eight: Bringing people to your side
•A dash of emotion
•Plenty of facts
•Bringing it All Together
Lesson Nine: Sharing your opinion
•Using I messages
•Disagreeing Constructively
Lesson Ten: Negotiation Basics
•Preparation
•Opening
•Bargaining
•Closing
Lesson Eleven: Making an impact
•Creating a powerful first impression
•Assessing a situation
Lesson Twelve: Wrapping Up
•Words from the Wise

 

Requirements

Technical Requirements (Computer or Mobile phone)

  • A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
  • A computer with Microsoft Office 2000 or higher
  • A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
  • Adobe Reader (free software)
Exam & Certification

About Interpersonal Skills Exam & Certification

Basic Certification (Level 2):

Complete all course content and pass each phase of the online exam with a minimum of 80%.

 

About the exam

  • You are required to pass an online multiple-choice exam. The exam compromises of 1 exam.
  • The exam is a timed, open-book exam.
Why choose us
  • We are Internationally accredited with IACET
  • Our courses are developed and facilitated by Master Black Belts
  • Over twenty years’ experience in multiple industries
  • Comprehensive curriculum including Lean methods and tools
  • Practical options for groups or individuals
Have any questions? Contact Us

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Phone: +27(0)861 852 463 

General Enquiries: info@tlcglobal.co.za

Learner Support Number: +27(0)79 546 4621

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