Interpersonal Skills
Identify ways creating a powerful introduction and become that charismatic person that just has a way with others.
6-8 hours study time, 4 weeks online access
This course will help you develop the necessary people skills to improve both your verbal and non-verbal communication skills. Includes negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will learn how to:
- Recognise ways to improve the verbal skills of asking questions and communicating with power.
- Express yourself successfully when communicating with others in a non-verbal manner.
- Define what non-verbal communication is and how it can enhance interpersonal relationships.
Training Delivery Modes
Choose the approach that best suits you or your organisation.
Self-paced online training is a great solution for you as an Individual wanting to achieve your certification.
For organisations wanting to train team members we offer a group enrolment for self-paced online training or 1 – 2 day workshop as onsite-group or Virtual Instructor-Led Training.
Group On-site Training
Require a minimum of 8 participants
- 1 Day Workshop On-site Training
- 4 weeks access to the online Business Writing course
Blended learning options available on request. Choose what works best for your group.
Virtual Instructor-Led Training (VILT)
Require a minimum of 8 participants
- 1 Day Workshop VILT Training via ZOOM/MS Teams
- 4 weeks access to the online Business Writing course
Blended learning options available on request. Choose what works best for your group.
Key Outcomes:
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Recognise how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
- Explain how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
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Interpersonal Skills Administration and Learner Support
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- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- For groups, we also provide regular progress reports to designated line managers and HR managers.
- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- International Certification
- We are accredited with the IACET. On successful completion, learners receive a formal certificate confirming all details of their achievement.
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Lesson One: Getting Started |
Lesson Seven: Influencing Skills |
Technical Requirements (Computer or Mobile phone)
- A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
- A computer with Microsoft Office 2000 or higher
- A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
- Adobe Reader (free software)
About Interpersonal Skills Exam & Certification
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Basic Certification (Level 2):
Complete all course content and pass each phase of the online exam with a minimum of 80%. |
About the exam
- You are required to pass an online multiple-choice exam. The exam compromises of 1 exam.
- The exam is a timed, open-book exam.
- We are Internationally accredited with IACET
- Our courses are developed and facilitated by Master Black Belts
- Over twenty years’ experience in multiple industries
- Comprehensive curriculum including Lean methods and tools
- Practical options for groups or individuals
