Emotional Intelligence
Understand your feelings, as well as the feelings of others, and how these emotions can influence motivation and behaviour.
6-8 hours study time, 4 weeks online access
An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. You will learn how to:
• Define and apply self-management, self-awareness, self-regulation, self-motivation and empathy.
• Express yourself successfully when communicating with others in a non-verbal manner.
• Apply emotional intelligence to the workplace.
Training Delivery Modes
Choose the approach that best suits you or your organisation.
Self-paced online training is a great solution for you as an Individual wanting to achieve your certification.
For organisations wanting to train team members we offer a group enrolment for self-paced online training or 1 – 2 day workshop as onsite-group or Virtual Instructor-Led Training.
Group On-site Training
Require a minimum of 8 participants
- 1 Day Workshop On-site Training
- 4 weeks access to the online Emotional Intelligence course
Blended learning options available on request. Choose what works best for your group.
Virtual Instructor-Led Training (VILT)
Require a minimum of 8 participants
- 1 Day Workshop VILT Training via ZOOM/MS Teams
- 4 weeks access to the online Emotional Intelligence course
Blended learning options available on request. Choose what works best for your group.
Key Outcomes:
• Define and apply self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Recognise and express your emotions.
• Express verbally when communicating with others.
• Express yourself successfully when communicating with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Apply emotional intelligence to the workplace.
• Define optimism and pessimism.
• Use emotional intelligence effectively to impact others.
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Emotional Intelligence Administration and Learner Support
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- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- For groups, we also provide regular progress reports to designated line managers and HR managers.
- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- International Certification
- We are accredited with the IACET. On successful completion, learners receive a formal certificate confirming all details of their achievement.
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Lesson One: Getting Started |
Lesson Six: Social Management and Responsibility |
Technical Requirements (Computer or Mobile phone)
- A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
- A computer with Microsoft Office 2000 or higher
- A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
- Adobe Reader (free software)
About Emotional Intelligence Exam & Certification
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Basic Certification (Level 2):
Complete all course content and pass each phase of the online exam with a minimum of 80%. |
About the exam
- You are required to pass an online multiple-choice exam. The exam compromises of 1 exam.
- The exam is a timed, open-book exam.
- We are Internationally accredited with IACET
- Our courses are developed and facilitated by Master Black Belts
- Over twenty years’ experience in multiple industries
- Comprehensive curriculum including Lean methods and tools
- Practical options for groups or individuals
