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Conflict Resolution

Build solutions and find common ground.

6-8 hours study time, 4 weeks online access

 

This course examines the basics of conflict resolution such as: Conflict Resolution styles, Creating an effective atmosphere, Creating mutual understanding, focussing on shared and individual needs.

Build solutions and find a common ground. The Conflict Resolution eCourse will empower you with crucial conflict management skills, including:

  • Identifying and interpreting what conflict and conflict resolution mean
  • Defining the five main styles of conflict resolution
  • Applying basic communication skills
  • Applying basic anger and stress management techniques
Have any questions? Contact Us

Training Delivery Modes

Choose the approach that best suits you or your organisation.

Self-paced online training is a great solution for you as an Individual wanting to achieve your certification.

For organisations wanting to train team members we offer a group enrolment for self-paced online training or 1 – 2 day workshop as onsite-group or Virtual Instructor-Led Training.

classroom training

Group On-site Training

Requires a minimum of 8 participants

  • 1 Day Workshop On-site Training
  • 4 weeks access to the online Conflict Resolution course

 

Contact us for a quote
VILT

Virtual Instructor-Led Training (VILT)

Require a minimum of 8 participants

  • 1 Day Workshop VILT Training via ZOOM/MS Teams
  • 4 weeks access to the online Conflict Resolution course

 

Contact us for a quote

Self-Paced Online Training

Tailored for Individuals

  • 4 weeks online access
Enrol today
About this course
What's included
Course content
Requirements
Exam & Certification
Why choose us
About this course

Learn crucial conflict resolution skills including dealing with emotions and using the agreement frame

What's included

example of course material
Example of Training eBook

Example of Templates

TLC Example_Quick-Reference-Sheet
Example of Quick Reference Sheet

Example of TLC's Online Exam
Example of Online Exam

Conflict Resolution Administration and Learner Support

    • Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
    • For groups, we also provide regular progress reports to designated line managers and HR managers.
    • Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
  • International Certification
    • We are accredited with the IACET. On successful completion, learners receive a formal certificate confirming all details of their achievement.
Course content
Key Outcomes:

• Identify and interpret what conflict and conflict resolution mean
• Define all six phases of the conflict resolution process
• Define all six phases of the conflict resolution process
• Define the five main styles of conflict resolution
• Apply the conflict resolution process for dealing with all types of conflicts
• Recognise parts of the conflict resolution process and apply those tools to prevent conflict
• Apply basic communication tools, such as the agreement frame and open questions
• Apply basic anger and stress management techniques

 

Requirements

Technical Requirements (Computer or Mobile phone)

  • A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
  • A computer with Microsoft Office 2000 or higher
  • A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
  • Adobe Reader (free software)
Exam & Certification

About Conflict Resolution Exam & Certification

Basic Certification (Level 2):

Complete all course content and pass each phase of the online exam with a minimum of 80%.

 

About the exam

  • You are required to pass an online multiple-choice exam. The exam compromises of 1 exam.
  • The exam is a timed, open-book exam.
Why choose us
  • We are Internationally accredited with IACET
  • Our courses are developed and facilitated by Master Black Belts
  • Over twenty years’ experience in multiple industries
  • Comprehensive curriculum including Lean methods and tools
  • Practical options for groups or individuals
Have any questions? Contact Us

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Phone: +27(0)861 852 463 

General Enquiries: info@tlcglobal.co.za

Learner Support Number: +27(0)79 546 4621

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