Conflict Resolution
Build solutions and find common ground.
6-8 hours study time, 4 weeks online access
This course examines the basics of conflict resolution such as: Conflict Resolution styles, Creating an effective atmosphere, Creating mutual understanding, focussing on shared and individual needs.
Build solutions and find a common ground. The Conflict Resolution eCourse will empower you with crucial conflict management skills, including:
- Identifying and interpreting what conflict and conflict resolution mean
- Defining the five main styles of conflict resolution
- Applying basic communication skills
- Applying basic anger and stress management techniques
Training Delivery Modes
Choose the approach that best suits you or your organisation.
Self-paced online training is a great solution for you as an Individual wanting to achieve your certification.
For organisations wanting to train team members we offer a group enrolment for self-paced online training or 1 – 2 day workshop as onsite-group or Virtual Instructor-Led Training.
Group On-site Training
Requires a minimum of 8 participants
- 1 Day Workshop On-site Training
- 4 weeks access to the online Conflict Resolution course
Virtual Instructor-Led Training (VILT)
Require a minimum of 8 participants
- 1 Day Workshop VILT Training via ZOOM/MS Teams
- 4 weeks access to the online Conflict Resolution course
Learn crucial conflict resolution skills including dealing with emotions and using the agreement frame
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Conflict Resolution Administration and Learner Support
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- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- For groups, we also provide regular progress reports to designated line managers and HR managers.
- Our dedicated online support team offer extended office hours to assist all learners in accessing their course material, writing their exams and submitting their projects.
- International Certification
- We are accredited with the IACET. On successful completion, learners receive a formal certificate confirming all details of their achievement.
| Key Outcomes:
• Identify and interpret what conflict and conflict resolution mean |
Technical Requirements (Computer or Mobile phone)
- A computer with Microsoft Windows operating system (98, NT, 2000, XP, Vista, or Windows 8) or Mac OS X (10.14 Leopard or higher)
- A computer with Microsoft Office 2000 or higher
- A high speed internet connection and a web browser (Firefox or chrome are highly recommended as there are incompatibility issues with Internet Explorer)
- Adobe Reader (free software)
About Conflict Resolution Exam & Certification
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Basic Certification (Level 2):
Complete all course content and pass each phase of the online exam with a minimum of 80%. |
About the exam
- You are required to pass an online multiple-choice exam. The exam compromises of 1 exam.
- The exam is a timed, open-book exam.
- We are Internationally accredited with IACET
- Our courses are developed and facilitated by Master Black Belts
- Over twenty years’ experience in multiple industries
- Comprehensive curriculum including Lean methods and tools
- Practical options for groups or individuals
