Coffee Shop OwnerNeed to look at your business from your customer’s perspective?

In an ever-changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your competitors. This course will help you to look at your business processes from your customer’s perspective, identify problematic areas using the customer experience metrics and enable you to enhance your customer’s experience by placing them at the core of your business.




Time: 8am-12 pm

Price: R750 per person excl VAT

Facilitator: Debbie McCarthy, TLC Director and Expert Facilitator


Phone: +27 (0)861 852 463


Leave a Reply

Your email address will not be published. Required fields are marked *